If an end user sees this error in the TTerm Connect Desktop Client it means that the server based Emulation Services which provide host connectivity are currently not running.

This issue could occur for several reasons. It is possible that the emulation services have been deliberately halted by an administrator. Alternately, services may be in a halted state due to a configuration setting which prevents services automatically starting while the TTerm Connect server is started.

To fix this issue, an administrator should login the to the TTerm Connect Administrator Portal and navigate to the Dashboard.

The dashboard shows information on TTerm Connects Emulation services, in particular the services widget will summarize how many services are currently running. At least one service must be running to provide host connectivity and correct this issue.

tterm connect desktop, showing services widget.
The services widget showing all services in a stopped state.

Note the status on the services widget (bottom, right) and click or tap Start to start all emulation services. Alternately, navigate to the Active Services table and turn on services individually.

tterm connect desktop, active sessions.
Turn individual services on or off through the Desktop > Active Services table.

To turn on one or more selected services, click or tap the checkbox on the row corresponding to the service you wish to modify. Scroll to the bottom of the table and click or tap Start Selected.

After services are confirmed running, attempt to connect to a host system through the desktop client again. The error will no longer appear.

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